Privacy

1. Who we are

1. Faraatarjomeh (faraatarjomeh.com) is an online service for machine translation of English text into Persian with AI, plus some other tools. It is run by Faraatar Comprehensive Technology Solutions Company, a member of the Faraatar Entrepreneurship Group, called "we" in this text.
2. Our address: Unit 03, Ground Floor, Sharif Technology Tower, Akbari Intersection, Salehi Blvd, Sharif Innovation Zone, Tehran. Email: info@faraatarjomeh.com. Phone: 021-92000922.
3. This policy is written under the laws of the Islamic Republic of Iran, in particular Articles 58 and 59 of the Electronic Commerce Law (2004) on personal data messages, and the 2024 executive directive on protecting user privacy on online systems and platforms.
4. By creating an account or using Faraatarjomeh, you agree that your data is processed as this policy describes.

2. What data we hold about you

1. You give us most of this data yourself; some, such as your browser and device type, is read from your browser as you use the site. Your email is needed to create an account; the rest of the profile is optional.
2. Account data: your email and, if you add it, your mobile number. We keep your password only as a hash; we never see the password itself.
3. Profile data, only if you enter it: name, picture, company, job title, address, language, time zone and links to your social media pages.
4. Your content: the files you upload (PDF, audio or text), the video links you give, and the outputs made for you, such as translations, summaries, slides, audio and meeting minutes.
5. Fara and payment records: every purchase, gift, hold, charge and return of Fara; and for each payment, the amount, time, status and tracking number the Zarinpal gateway sends back. Your email is also sent to the gateway for the payment receipt. The full card number and its PIN go to the gateway and never reach us; we record only the masked card number the gateway sends back.
6. Sign-in and security data: the time you last signed in and the number of failed sign-in attempts. The IP address is recorded only in the server's security logs, for example when requests go over the allowed limit.
7. Usage statistics: the pages you visit and the actions you take in Faraatarjomeh, together with your account email, a random ID for each visit, your browser, the system your device runs, the device type, and the name of the site you came from. In these statistics the IP address is stored only as a hash that changes every day. We keep these statistics ourselves, on our own servers.
8. If you use the API: your API keys (stored as hashes) and when each was last used; the address of any webhook you register and its signing secret (stored encrypted); and the record of events sent to it.
9. The messages you send us and our replies.

3. What we use it for

1. Doing the work you ask for: translating, making outputs and delivering them.
2. Creating your account and signing you in, confirming your email or phone, and resetting your password.
3. Keeping your Fara account: purchases, holds and charges, returns of Fara, and handling refund requests.
4. Sending the emails your account needs; and, unless you turn them off, job finished or failed notices, payment receipts and Faraatarjomeh news. Every email of this second kind has an unsubscribe link, and you can turn them off in your profile.
5. Security: stopping fraud and misuse, including misuse of the gift Fara, and protecting the service from attacks.
6. Support and fixing errors: our staff open your jobs and files only to answer your own request, to look into an error, to check quality, or to meet a legal duty.
7. Meeting legal duties and answering orders from the competent public bodies.
8. We do not sell your data or files, we do not use them for advertising, and we do not train AI models on them ourselves.

4. Where data is stored and processed

1. To translate, to make text, audio and video, and to turn speech into text, the text of your files and your audio are sent to outside AI service providers. Some of these providers are outside Iran, and the processing runs on their servers.
2. Each provider receives only the content needed for that job. How these providers keep and use data is governed by their own terms and is not fully in our control.
3. If you choose to keep each speaker's voice in video dubbing, a sample of the voice from that video is sent to the voice provider to make a similar voice. That voice is deleted at the provider once the video is ready, or if the job fails.
4. Videos are fetched from the link you give, from the source site itself. When you enter a video link, its thumbnail is shown in your browser directly from the source site.
5. Payments are made in the Zarinpal gateway, which has its own terms. Emails are sent through an email delivery service, and confirmation text messages through an SMS service.
6. Accounts, files, translations and outputs are stored on Faraatarjomeh's servers, which are outside Iran.
7. By creating an account and uploading files, you knowingly agree that your account data and files are stored outside Iran, and that their content is sent to these providers to do the job. Data protection laws in other countries may not be the same as Iranian law. If a file is confidential and you do not want it stored or processed outside Iran, do not upload it.

5. When data is given to others

1. Apart from the providers in Section 4, we give your data to others only in these cases.
2. On the order of a judge or court, as far as the law requires.
3. To stop fraud or defend our own rights, and only as much as needed.
4. With your own permission.
5. If Faraatarjomeh is transferred to another owner, this policy still applies to your data, and we will tell you before the transfer.

6. How long data is kept

1. Account data: for as long as your account is open.
2. Your PDF and its translation files are kept until you ask us to erase them (Section 7). Deleting a translation in the app only hides it from your list and does not erase the files; our staff can still see deleted jobs.
3. We may also remove old files under a retention schedule; we will announce any such schedule on this page before it starts.
4. Working files of the video, meeting minutes, audio, Persian voice and transcription tools are deleted after 24 hours. The audio or video you gave and the final outputs of these tools are kept with the job until you ask us to erase them.
5. Temporary files made during upload are deleted after 2 hours, and a file analysis (where you see the cost estimate) expires after 60 minutes.
6. Payment and Fara records are kept, even after an account is closed, for as long as tax and commercial laws require.
7. Detailed usage statistics are kept for 90 days; their daily summaries are kept longer. Server logs have a limited size, and old entries are replaced by new ones; any data the law requires us to keep is kept until the end of that legal period.

7. Your rights and how to ask

1. You can see and correct your account and profile data yourself on your profile page.
2. You can ask for a list of the data we hold about you, or for a copy of your files and outputs.
3. You can ask us to erase your account and files. Once we are sure the request comes from the account holder, we erase your account, files and outputs as soon as we can, within 30 days at most, and tell you. Financial records, and anything the law requires us to keep, stay until the legal period ends, and detailed usage statistics until the end of the 90 days in Section 6.
4. When an account is erased, its remaining Fara is lost too; if you still have a right to a refund (Terms of use, Section 6), ask for it before asking for erasure.
5. You can turn off emails your account does not need at any time.
6. Send requests from the email address of your account to info@faraatarjomeh.com. We reply within 10 working days at most.
7. If you are not satisfied with our reply, you can complain to the competent legal bodies.

8. Cookies and browser storage

1. We use two cookies: a secure cookie that keeps you signed in, and one that protects against forged requests. Both are sent only to Faraatarjomeh itself.
2. Your browser's storage keeps settings such as the site language, light or dark mode, your PDF output style and whether you have seen the latest update notice; and, while the window is open, the random visit ID and the jobs in progress. These stay in your own browser.
3. We use no analytics or advertising trackers from others, and no third-party cookies. We record usage statistics ourselves (Section 2).
4. If you block cookies in your browser, signing in will not work.

9. Security

1. Your connection to Faraatarjomeh is encrypted (HTTPS).
2. Passwords and API keys are stored as hashes.
3. Staff access to your data is limited to what their work needs.
4. No system is fully safe. If a breach puts your data at risk, we will tell you as soon as we can.
5. Do not share your password or API key. If you think one has leaked, change the password, revoke the key and tell us.

10. Age of users

1. Accounts and Fara purchases are for people aged 18 or over.
2. Anyone under 18 should use Faraatarjomeh only with the permission and under the supervision of a parent or legal guardian, and through that person's account.
3. We do not knowingly collect data about children. If we learn that a child created an account, we close it and erase its data.

11. Changes to this policy

1. Each new version of this policy is published on this page with its version number and the date it comes into force.
2. We announce any change on this page and by email at least two months before it comes into force.
3. If you keep using Faraatarjomeh after that notice period, you accept the new version. If you do not agree with it, you can stop using the service and ask us to erase your account; your unused bought Fara is then paid back under Section 6 of the Terms of use.

12. Contact us

For any question or request about privacy, write to info@faraatarjomeh.com or call 021-92000922. Address: Unit 03, Ground Floor, Sharif Technology Tower, Akbari Intersection, Salehi Blvd, Sharif Innovation Zone, Tehran.