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Got a question? Write to us

Email us or call. If you're asking about a file, tell us what kind of document it is and what you need back, so we can get to an answer sooner.

How to reach us

Address
Unit 03, Ground Floor, Sharif Technology Tower, Akbari Intersection, Salehi Blvd, Sharif Innovation Zone, Tehran
Write an email Call us

We don't offer chat or Telegram support; email and phone are the ways to reach us.

Write your message

This button opens your email app with the message ready to go. Nothing is sent until you send it yourself.

What to put in your message

  • The kind of document: a book, paper, report, manual or something else.
  • Roughly how big it is: pages or words.
  • What you need back: PDF and Word, slides, audio or something else.
  • If it's about a job you've already run: the file name and your account email.
  • If you have a deadline, the date.

Never put a password, an API key or bank card details in an email.

What we can help with

  • A translation

    Questions about a file you've sent or want to send.

  • Payments and Fara balance

    Buying a pack, Fara that should have gone back to your balance, or a charge that doesn't look right.

  • High volume

    If you have a lot to translate, write to us.

  • API

    Creating keys, paying from your Fara balance, and webhooks. The full guide is at /api/v1/docs.